Last Updated: July 2026
This Refund Policy applies to the platform/service fee paid by Partners to SimpliOne for services submitted through the platform.
1. General Principle
Because services booked through SimpliOne involve manual processing, document verification, and in many cases submission to government portals, refunds are limited and assessed on a case-by-case basis as outlined below.
2. Eligible for Refund
- Before processing begins: If a Partner cancels a submitted request before SimpliOne has started any processing or filing work, the platform fee (excluding any payment gateway charges already incurred) is eligible for a full refund.
- Duplicate payment: If a Partner is charged more than once for the same submission due to a technical or payment gateway error, the duplicate amount will be refunded in full.
- Non-delivery due to our error: If SimpliOne is unable to deliver the service due to an error attributable solely to us (and not due to incomplete/incorrect documents, client-side issues, or government processing delays), the platform fee will be refunded.
3. Not Eligible for Refund
- Once processing, drafting, or filing has commenced, the platform fee is non-refundable, even if the Partner subsequently cancels the request.
- Delays or rejections caused by incomplete, incorrect, or fraudulent documents submitted by the Partner or their client.
- Delays caused by government portal downtime, processing backlogs, or query resolution timelines outside SimpliOne’s control.
- Government fees, statutory charges, or third-party costs already paid to a government authority on the Partner’s behalf are non-refundable through SimpliOne; any refund for such amounts, if available, must be pursued directly with the relevant authority.
- Change of mind after successful delivery of the service/document.
4. Rejected Applications
If an application is rejected by the relevant government authority for reasons not attributable to SimpliOne (e.g., client ineligibility, document authenticity issues, or policy-based rejection), the platform fee already utilised for processing is non-refundable. SimpliOne will, where feasible, assist with re-filing subject to applicable additional fees.
5. How to Request a Refund
Refund requests must be sent to kxjmultiserviceopc@gmail.com with the submission reference ID and reason for the request. Eligible refunds will be processed to the original payment method within 7–10 business days of approval.
6. Policy Changes
SimpliOne may revise this Refund Policy from time to time. The version in effect at the time of a Partner’s submission will govern that specific transaction.